eCommerce Order Fulfillment

Your eCommerce Business Needs Met...All in One Place

As the Web continues to develop as a sales channel, eCommerce retailers want to focus more on growing their business than managing day-to-day operations. Datapak's more than 20 years of direct-to-consumer experience and robust suite of technology-fueled end-to-end services provide businesses the ease of mind that their business operations are in good hands.

Contact us today to find out how we can help with your eCommerce campaign!

Order Management, Fulfillment and Distribution

End-to-End Technology

At Datapak, we believe that order fulfillment is much more than just "pick, pack and ship." It is the understanding of the big picture of your campaign and how every component of the order fulfillment process impacts the customer's experience with your brand and your bottom line. When you trust your eCommerce order fulfillment needs to Datapak, we reward you with an ease of mind that only the best technology and over 20 years of direct-to-consumer experience can bring. And if that isn't enough, you can have added confidence in knowing that Datapak has the following certifications: PCI Level 1 Compliance; SAS 70 II for data compliance; and is FDA registered.

We Deliver:

• Inventory Management
• Optimized Distribution Management & Logistics
• Pick and Pack
• Production Assembly / Kit Building
• Custom Packaging
• Auto-ship Programs

Direct Response Consulting, Marketing & Management

One-on-One, Total Partner Approach

With decades of experience and a team of Direct Response (DRTV) specialists, Datapak's consulting team gives you unparalleled support and expertise through every phase of your campaign. Our team of highly trained professionals will work closely with you to develop and manage every aspect of your campaign; from go-to-market strategies and product launch to up-sells and continuity, and everything in-between. Your success is our success.

Our Services:

• Direct Response Consulting & Marketing Strategy
• Brand Development, Planning and Management
• Offer Development and Product Positioning
• Tracking, Testing, and On-the-Fly Adjustments
• Media Optimization
• Market Segmentation and Customer Profiling
• Vendor Selection & Management

Customer Service

Total Care Services

At Datapak, we treat every customer as your most important asset. Just as you are passionate about acquiring new customers, we are passionate about ensuring that you keep them! When your customers have questions, we have the answers... fast, reliable, accurate answers that keep your customers happy and convert their questions into your sales. In fact, last year alone our Customer Service Team generated nearly $10 million in incremental sales for our clients.

First Class Customer Service:

• 200+ seat Contact Centers in Michigan
• Multi-lingual Support
• State-of-the-Art Equipment
• On-site & Off-site Monitoring Options
• Save-the-sale Scripts and Training
• Up-sell & Cross-sell Maximization

Banking - Merchant Account Solutions

Free Flow Banking

Enjoy the freedom to accept virtually any form of payment, the control to easily monitor and access the funds gathered, and the confidence of PCI Level One Compliance security levels. From single-pay and multi-pay options to complex subscription plans that require automated charges, Datapak will fulfill your banking needs.

We Feature:

• Fully Customized Banking
• Complete Integration with your Merchant Account
• Direct Deposit with Next Day & Same Day Options
• Every Type of Payment Processing Available
• Multi-pay Collection and Protection
• Account Reconciliation

Datapak can also facilitate increased efficiencies through its sister company, Forward Information Technologies (FORWARD). FORWARD - a banking solutions company offering merchant services and bank card processing to its clients - makes it possible for Datapak clients' orders to be processed at a much faster pace. In addition to the convenience of being a "one-stop-shop" and the flexibility it provides to Datapak clients, FORWARD's lower costs positively impact its clients' bottom line.

Reporting & Analytics

All-in-One Analytics

When it comes to your direct response campaign data, Datapak has a one-track mind - provide you with the knowledge you need to grow your business! Datapak's proprietary online campaign reporting system - Dataview - analyzes your campaign in real time. Whether it is sales and order trends, inventory forecasting, marketing insights or order fulfillment activity, you can access your campaign activity any time and any place. For added insight and intelligence, Datapak will analyze your direct response campaign data and identify incremental sales and profitability opportunities.

Our Services:

• Online Campaign Reporting System - Dataview
• Best Customer Analysis
• Pro Forma and Profit and Loss Analysis
• Database Appending & Reporting Services
• Custom Analysis

Webstore / eCommerce Development

Proprietary Programming Solutions

Why settle for a cookie-cutter approach when it comes to your presence on the Internet? Datapak's vast knowledge of the direct response industry and order fulfillment coupled with its technological expertise will give you a completely customized Webstore / eCommerce solution coupled with full information tracking. With marketing consultants and Web programmers on staff, Datapak gives you the full power of the Web for your direct response campaign. For added security, all partner Web sites that are managed by Datapak are Thawte SSL certified.

We Offer:

• Web Design and Development
• Graphic Design
• Flash & Java Programming
• Advanced Shopping Cart Technology Tied Directly To Our Order Fulfillment System
• Search Engine Optimization
• Web Hosting
• Consumer Tracking Analytics
• Integrated Reporting
• Custom Solutions

Manufacturing on Demand

Datapak offers direct response media businesses the added convenience of On Demand DVD/CD duplication - a process that creates customer-ordered media as they order it. Datapak's Manufacturing On Demand services allows you to save money on inventory and warehousing of lower volume items while still permitting the customer to order it - on demand.